Refund policy

Return & Refund Policy – TrustDriveHistory

At TrustDriveHistory, we strive to provide accurate and reliable vehicle history reports using data collected from multiple trusted sources. Due to the digital nature of our services, all purchases are generally considered final. However, we ensure fair resolution in case of valid issues.

📌 No Physical Returns

All our products are delivered digitally (vehicle history reports). Therefore, there are no physical items to return.

💳 Refund Eligibility

You may be eligible for a refund under the following conditions:

  • Duplicate payment for the same report
  • Technical error resulting in failure to generate or deliver the report
  • You were charged but did not receive your report
  • The report is incomplete or inaccessible due to a system issue
  • Incorrect VIN entered due to a system error (not user error)

❌ Non-Refundable Situations

Refunds will not be issued in the following cases:

  • Incorrect VIN entered by the customer
  • Change of mind after purchase or report delivery
  • Dissatisfaction due to limited or unavailable data
  • Misinterpretation of report data
  • Failure to review product description before purchase
  • Delays caused by third-party data providers

⏳ Refund Request Timeframe

All refund requests must be submitted within 7 days of purchase.

📩 How to Request a Refund

To request a refund, please contact our support team with the following details:

  • Order information
  • VIN number used
  • Description of the issue

📧 Email: support@trustdrivehistory.com

🔄 Processing Time

Approved refunds will be processed within 5–7 business days to the original payment method.

🔒 Secure Transactions

All payments are processed securely, and your personal information is protected.

⚠️ Important Notice Before Filing a Dispute

We are committed to resolving any issues quickly and fairly.

If you experience any problem with your order, please contact our support team first at support@trustdrivehistory.com. Most concerns are resolved within a short time.

Please note that initiating a chargeback without contacting us may:

  • Delay the resolution of your request
  • Result in your account/order being temporarily restricted during investigation
  • Extend the refund processing time due to bank procedures

Our support team is available to assist you promptly and ensure a faster resolution than the chargeback process.

📢 Note

By purchasing a report from TrustDriveHistory, you agree to this Refund Policy.